Contact Us

Our promise

We would love to hear from you. Our support team aims to reply within 24 hours on business days.

Contact

Email: contact@procraftory.com
Website: procraftory.com
Support hours: Monday to Friday, 10:00-18:00 (GMT+8)

Ways to reach us

• Email us directly at contact@procraftory.com
• Submit a request from the help center in your account after signing in

Topics we can help with

• Order status, shipping and tracking
• After-sales, returns and refunds
• Quality reprint and remake
• Product questions and design help
• Change or cancel an order
• Discount code issues
• Wholesale or collaboration

Cancel or modify an order

Contact us as soon as possible. Once production begins or the order has shipped, changes are not possible. Custom items are not eligible for no-reason returns.

Help us help you faster

Please include your order number, and for quality issues, clear photos or an unboxing video.