Customer Service

How we support you

The ProCraftory customer service team helps with everything from placing an order to after-sales. We reply within 24 hours on business days (Monday to Friday, 10:00-18:00 GMT+8).

Ways to reach us

• Email — contact@procraftory.com
• Help center — sign in and submit a request from your account, where you can also track replies.

What we can help with

• Order status, production progress, and delivery tracking
• Shipping options, customs, and address questions
• After-sales, returns, refunds, reprints, and remakes
• Product, craft, and design-file questions
• Changing or canceling an order before production
• Discount codes, wholesale, and collaboration

Self-service quick links

• Shipping Policy — timelines, methods, customs, and tracking
• Returns and Refunds — what is covered and how to request
• Quality Reprint and Remake — claim process and required documents
• FAQ — common questions about ordering, payment, and delivery

Get a faster response

Please include your order number, and for quality issues, clear photos or an unboxing video. Describing all concerns in one message helps us resolve them together.